Privacy Policy

Privacy Policy

Last Updated: 5 May 2026

This Privacy Policy explains how High School Hotspots (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website and services (including event booking, account registration, ticket purchases, and profile management).

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, username, and password when you register.

• Profile Information: Profile picture, display name, and any other details you choose to add.

• Transaction Information: Details of event bookings, ticket purchases, and payment history.

• Usage Data: IP address, browser type, pages visited, time spent, and device identifiers.

• Communications: Any messages you send to our support team.

We do not intentionally collect sensitive data (e.g., health, religion, political views). Please avoid sharing such information in public profile fields.

2. How We Use Your Information

We use your data to:

• Create and manage your account.

• Process event bookings and ticket purchases.

• Send you booking confirmations and event updates.

• Improve our website performance and user experience.

• Respond to customer support requests.

• Comply with legal obligations (e.g., tax records for ticket sales).

3. Cookies and Tracking

We use cookies to:

• Keep you logged in (essential).

• Remember your preferences (functionality).

• Analyse site traffic anonymously (first‑party analytics only).

When you first visit our site, you will see a cookie banner. You can accept, reject, or manage non‑essential cookies. Essential cookies cannot be disabled as they are required for the site to work.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share data only with:

• Service Providers (e.g., payment processors, email services) strictly to operate our website.

• Legal Authorities if required by law (e.g., fraud investigation).

All third parties are contractually bound to protect your data and may not use it for their own purposes.

5. Data Security

We implement reasonable security measures (encryption, secure servers, regular updates) to protect your data. However, no online transmission is 100% secure. You are responsible for keeping your password confidential.

6. Your Rights (UK GDPR)

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Correct inaccurate data.

• Request deletion of your account and data.

• Object to certain types of processing (e.g., marketing emails).

• Export your data in a portable format.

To exercise any of these rights, please contact us using the email below. We will respond within 30 days.

7. Children’s Privacy

Our services are intended for users aged 13 and older. If you are under 13, you may not register an account. If we discover we have collected data from a child under 13, we will delete it immediately.

8. Data Retention

We keep your account data for as long as your account is active. You may request account deletion at any time. Transaction data (e.g., ticket purchases) may be retained longer to comply with tax or legal requirements (typically 6–7 years).

9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with a new “Last Updated” date. For significant changes, we will notify you by email or a prominent website notice.

10. Contact Us

If you have any questions or wish to exercise your data rights, please contact us at:

Email: info@highschoolhotspots.com